Domestic Package Tour Terms and Conditions

Transaction Terms Explanation Document and Contract Document Based on Travel Agency Act

This document forms part of the 'Transaction Terms Explanation Document' as stipulated in Article 12-4 of the Travel Agency Act and the 'Contract Document' as stipulated in Article 12-5 of the same Act.

1Package Tour Contract

This tour is planned, solicited, and operated by TRAPOL Co., Ltd. (hereinafter referred to as 'the Company'), and customers participating in this tour will enter into a package tour contract (hereinafter referred to as 'travel contract') with the Company.
The contents and conditions of the travel contract vary depending on the plan. Please confirm the recruitment advertisement, brochure, these travel conditions, the confirmed document (final itinerary) provided before departure, and the Package Tour Contract section of the Standard Travel Agency Terms.

(1) Fixed-Rate Plan:A plan where you pay a fixed fee based on travel distance.

(2) 1-Day Unlimited Plan:A plan where you can use unlimited rides during one business day regardless of travel distance or number of uses, for a fixed fee. However, please note that there are restrictions on the operating area for travel distance.

(3) 2-Day Unlimited Plan:A plan where you can use unlimited rides during two business days regardless of travel distance or number of uses, for a fixed fee. However, please note that there are restrictions on the operating area for travel distance.

3. The Company undertakes to arrange and manage the itinerary so that customers can receive transportation and other travel-related services (hereinafter referred to as 'travel services') provided by carriers and others according to the travel itinerary set by the Company.

2Travel Application

To use travel services, please apply for membership registration from the application form after agreeing to these terms. Members whose applications have been accepted by the Company will apply for travel products from the Company's designated travel reservation form. The Company will then send a notification of travel arrangement completion (acceptance notification) for this application.
Payment of travel fees will be made at the end of the trip by cash or credit card (VISA, Master, JCB, Amex), or other payment methods displayed on-site by the Company or the company to which the Company has entrusted transportation.
Unless the customer expresses otherwise by the end of the trip, this travel contract will be deemed to be a 'Fixed-Rate Plan' contract by default.
When a travel application is made by a contract representative on behalf of a group, the Company will deem that the contract representative has all representative authority regarding the conclusion and cancellation of the travel contract.
The Company bears no responsibility for any debts or obligations that the contract representative currently owes or is expected to owe in the future to group members.
If the contract representative does not accompany the group, the Company will deem a group member previously appointed by the contract representative as the contract representative after the start of the trip.
Those who are in poor health, using wheelchairs or other equipment, have physical or mental disabilities, have food or animal allergies, are pregnant or may be pregnant, are accompanied by service animals (guide dogs, hearing dogs, service dogs), or require other special considerations should inform us at the time of application that special consideration is needed for participation (please inform us immediately if any of these conditions arise after the travel contract is concluded). The Company will respond within possible and reasonable limits. Costs required for special measures taken by the Company based on the customer's request are, in principle, borne by the customer.

3Time of Contract Formation

The travel contract is, in principle, formed when the customer applies for travel products through the Company's designated travel reservation form and the Company sends a notification accepting the application.

4Time of Travel Fee Payment

Please pay the travel fee at the end of the trip (when disembarking). The amount of travel fee varies depending on the plan you contract.

5Refusal to Conclude Contract

The Company may refuse to conclude a package tour contract in the following cases:

When the Company determines that the contract should not or cannot be concluded due to business circumstances.
When the customer may cause inconvenience to other customers or hinder the smooth implementation of group activities.
When the customer is recognized as a member of organized crime groups, an associate member, a person related to organized crime, a company related to organized crime, a corporate racketeer, or other antisocial forces.
When the customer has made violent demands, unreasonable demands, threatening statements or violent acts in relation to transactions, or similar acts against the Company.
When the customer has spread rumors, used fraudulent means, or intimidation to damage the Company's credibility or interfere with the Company's business, or similar acts.

6Delivery of Contract Document

Promptly after the formation of the travel contract, the Company will present to the customer a contract document stating the travel itinerary, contents of travel services, travel fees, other travel conditions, and matters related to the Company's liability.
When a contract document has been delivered, the scope of travel services that the Company is obligated to arrange and manage the itinerary under the travel contract shall be as stated in said contract document.

7Confirmed Document

If the confirmed travel itinerary or name of transportation cannot be stated in the contract document, the names of transportation carriers scheduled to be used will be limited and listed in said contract document, and a confirmed document stating the confirmed status will be delivered after delivery of the contract document and before the start of travel.
In the case of the preceding paragraph, if an inquiry is made by a customer who wishes to confirm the arrangement status, the Company will respond promptly and appropriately even before delivery of the confirmed document.
When a confirmed document has been delivered, the scope of travel services that the Company is obligated to arrange and manage shall be specified as stated in said confirmed document.

8Changes to Contract Contents

If a customer who started travel on the Fixed-Rate Plan requests to change to the 1-Day Unlimited Plan or 2-Day Unlimited Plan at the end of the trip, the Company will accommodate such change if approved by the Company or the crew of the company to which transportation is entrusted. In this case, the travel fee will be the amount stated in each brochure. For customers using the 1-Day or 2-Day Unlimited Plans, please note that plan changes and cancellations cannot be accommodated.
In the event of natural disasters, war, riots, suspension of travel service provision by carriers, government orders, provision of transportation services not in accordance with the original operation plan, or other circumstances beyond the Company's control, the Company may change the travel itinerary, contents of travel services, or other contents of the package tour after explaining in advance the reason why such circumstances are beyond control and the causal relationship. However, in urgent cases where unavoidable, explanation will be given after the change.

9Transfer of Customer

Customers who have concluded a travel contract with the Company cannot transfer their contractual position to a third party.

10Cancellation of Travel Contract by Customer

1. Customers may cancel the package tour contract without paying a cancellation fee before the start of travel in the following cases:

(1) When important changes such as the following are made to the travel contract contents:

Change of travel start date or end date (excluding time changes as times may vary due to road traffic conditions due to the nature of the service)
Change of travel destination
Change of type or name of transportation carrier

(2) When natural disasters, war, riots, suspension of travel service provision by carriers, government orders, or other circumstances make it impossible or extremely likely to be impossible to implement travel safely and smoothly.

(3) When the Company fails to deliver the confirmed document to the customer before the start of travel.

(4) When travel implementation according to the itinerary stated in the contract document becomes impossible due to reasons attributable to the Company.

2. After the start of travel, if the customer becomes unable to receive travel services stated in the contract document for reasons not attributable to the customer, or if the Company notifies them of such, the customer may cancel the contract for the portion of travel services that can no longer be received without paying a cancellation fee, notwithstanding paragraph 1 of this article. In this case, the Company will refund the amount related to the portion that can no longer be received from the travel fee.

3. The Company will refund to the customer the amount from the travel fee related to the portion of travel services that can no longer be received, minus the cancellation fees, and other expenses already paid or to be paid (limited to cases not attributable to the Company).

11Cancellation of Travel Contract by the Company

[1] Before Travel Start

The Company may cancel the travel contract before the start of travel after explaining the reason to the customer in the following cases:

When the customer is deemed unable to endure the travel due to illness, absence of necessary caregivers, or other reasons.
When the customer is deemed likely to cause inconvenience to other travelers or hinder the smooth implementation of group travel.
When the customer demands a burden beyond reasonable limits regarding the contract contents.
When natural disasters, war, riots, suspension of travel service provision by carriers, government orders, or other circumstances beyond the Company's control make it impossible or extremely likely to be impossible to implement travel safely and smoothly according to the itinerary stated in the contract document.
When the customer's credit card becomes invalid or the customer becomes unable to settle part or all of the debt related to travel fees according to the partner company's card member terms.
When it is found that the customer falls under Article 5, paragraphs 4 to 6.

[2] After Travel Start

1. The Company may cancel the travel contract even after the start of travel in the following cases. In this case, refund will be made after deducting cancellation fees, penalties, and other expenses already paid or to be paid from the portion of travel fee related to travel services not yet received by the customer.

When the customer is unable to continue travel due to illness, absence of necessary caregivers, or other reasons.
When the customer does not follow the Company's instructions by crew or others to implement travel safely and smoothly, or disrupts group discipline through assault or threats against these persons or other accompanying customers, hindering safe and smooth implementation of the travel.
When continuation of travel becomes impossible due to natural disasters, war, riots, suspension of travel service provision by carriers, government orders, or other circumstances beyond the Company's control.
When it is found that the customer falls under Article 5, paragraphs 4 to 6.

2. When the Company cancels the travel contract pursuant to items a and c of the preceding paragraph, the Company will undertake arrangements necessary to return to the departure point at the customer's expense upon the customer's request.

12Refund of Travel Fee

When the travel contract is cancelled pursuant to Articles 10 and 11, and an amount to be refunded to the customer arises, the Company will refund such amount within 7 days from the day following cancellation for refunds due to cancellation before travel start, or within 30 days from the day following the travel end date stated in the contract document for refunds due to reduction or cancellation after travel start.

13Itinerary Management

To ensure safe and smooth implementation of travel for customers, the Company will perform the following duties for customers. This does not apply when the Company and customer have concluded a different special agreement. When there is a risk that the customer cannot receive travel services during the trip, the Company will take necessary measures to ensure receipt of travel services according to the travel contract.
When acting as a group during the period from travel start to travel end, customers shall follow the Company's instructions to implement travel safely and smoothly.

14Company's Liability and Disclaimers

In performing the travel contract, if the Company causes damage to the customer through intentional or negligent acts, the Company shall be liable for such damages. However, this is limited to cases where notification is made to the Company within 2 years from the day following the occurrence of damage.
Even if the customer suffers damage due to the following reasons, the Company will not be liable under paragraph 1 of this article. However, this does not apply if there is intentional or negligent conduct by the Company.

Natural disasters, war, riots, or changes to travel itinerary or cancellation of travel caused by these
Damage caused by accidents or fires of carriers
Suspension of service provision by carriers or changes to travel itinerary or cancellation of travel caused by these
Changes to travel itinerary or cancellation of travel caused by government orders
Theft
Delays, suspension, schedule changes, route changes of carriers, or changes to travel itinerary caused by these

3. For damages under paragraph 1 of this article that arise regarding baggage, notwithstanding said paragraph, the Company will compensate up to 150,000 yen per customer (excluding cases of intentional or gross negligence by the Company) only when notification is made to the Company within 21 days from the day following the occurrence of damage.

15Customer's Responsibility

If other customers, third parties, or the Company suffer damage due to the customer's intentional or negligent conduct, the customer must compensate for such damages.
Customers must make efforts to understand the rights, obligations, and other contract contents stated in the contract document by utilizing information provided by the Company.
After the start of travel, if the customer recognizes that travel services provided differ from the contents stated in the contract document regarding travel services stated in the contract document, the customer must promptly notify the Company or travel service provider at the travel destination.

16Special Compensation

The Company will pay compensation or condolence money in the amounts below pursuant to the Standard Travel Agency Terms Special Compensation Regulations for certain damages to life, body, or baggage suffered by customers due to sudden and accidental external accidents during travel participation. However, compensation will not be paid in cases due to reasons under Chapter 2 of the Special Compensation Regulations.

Death Compensation:Domestic Travel: 15,000,000 yen

Hospitalization Condolence Money:Domestic Travel: 20,000 - 200,000 yen

Outpatient Condolence Money:Domestic Travel: 10,000 - 50,000 yen

Personal Belongings Damage Compensation:Up to 150,000 yen per customer (however, limited to 100,000 yen per covered item)

17Itinerary Guarantee

If changes listed in the table below are made to the travel itinerary despite carriers providing travel services, due to shortage of facilities, compensation for changes will be paid in the amount calculated by multiplying the travel fee by the rate specified in the table below according to the content of changes, pursuant to the provisions of the Standard Travel Agency Terms (Package Tour Contract section). However, the amount of change compensation paid per travel contract is limited to 15% of the travel fee. Also, no change compensation will be paid if the change compensation amount per travel contract is less than 1,000 yen.

The Company will not pay change compensation if the cause of changes to contract contents listed in the left column of the table below is due to the following:

Natural disasters
War
Riots
Government orders
Suspension of travel service provision by carriers such as flight cancellations, service suspensions, business closures
Provision of transportation services not in accordance with original operation plans such as delays and schedule changes
Measures necessary to ensure customer's life or physical safety

Changes Requiring Payment of Change Compensation	Before Travel Start	After Travel Start
Change of travel start date or travel end date stated in contract document	1.3%	3.0%

Note 1: 'Before travel start' means when the customer is notified of the change before the start of travel, and 'after travel start' means when the customer is notified of the change after the start of travel (start of boarding).

Note 2: When a confirmed document has been delivered, this table applies with 'contract document' read as 'confirmed document.' In this case, when changes arise between the contents of the contract document and confirmed document, or between the contents of the confirmed document and actually provided travel services, each change is treated as one case.

18Handling of Personal Information

1. The Company will use the personal information you provide for the following purposes:

Communication with customers
Arrangement and provision of carrier services related to travel
Various procedures related to travel
Insurance procedures to cover accident costs under the Company's travel contract liability
Provision of products, services, and campaign information from the Company and affiliated companies, and travel-related information
Requesting opinions and feedback after travel
Requesting survey participation
Provision of benefit services
Creation of statistical materials

2. To achieve the purposes of items 2 and 3 of the preceding paragraph, the customer's name, address, phone number, etc. may be provided to carriers by document or electronic data.

3. Among personal information provided by customers in writing, the Company will use contact information such as name, address, phone number, and email address for the Company's business announcements and campaign announcements.

4. The Company is responsible for managing the personal information used.

5. The Company may outsource the handling of personal information.

6. Customers may request disclosure, correction, deletion, or suspension of use of personal data held by the Company.

Personal Information Protection Manager, Inquiry Desk: Headquarters Consultation Desk

e-mail: ope@trapol.co.jp

Business Hours: Monday-Friday 10:00-18:00 (Closed on Saturdays, Sundays, holidays, and year-end/New Year)

TRAPOL Co., Ltd.

Changes Requiring Payment of Change Compensation

Before Travel Start

After Travel Start

Change of travel start date or travel end date stated in contract document

1.3%

3.0%