Terms of Service

1. "Company" refers to TRAPOL Co., Ltd., which operates this Service.
2. "Service" refers to the travel arrangement service operated by the Company under the name "Kanmobi MOVE". A travel arrangement service is a service in which the Company provides travel products selected by members from the travel products listed on this Site.
3. "Site" refers to the website providing this Service ("kanmobi-move.com") and the website of NearMe Inc., to which the Company partially outsources service operations ("nearme.jp").
4. "Terms" refers to these Terms of Service and various special agreements established by the Company in relation to this Service, customer information handling regulations (Privacy Policy), various usage guides, usage notes, help, FAQ, etc. Please read these carefully before using the Service.
5. "Member" refers to individuals and corporations who have completed the Company's prescribed member registration application procedure to use this Service and whose registration has been approved by the Company. (The Company's prescribed member registration application procedure means filling in the application form defined in Section 9 of this Article.) Among members, those who book travel products through this Service are called "Bookers", and those who start traveling through this Service are called "Travelers".
6. "Member Registration Applicant" refers to individuals and corporations who wish to register as members in accordance with the Company's prescribed registration procedures.
7. "Registration Information" refers to all information that members have registered with this Service (including but not limited to e-mail address, member ID, password) and information registered with other services of the Company (including but not limited to application platform services) that is used in connection with the use of this Service.
8. "Application Form" refers to the initial registration screen on this Site where members enter basic information such as their name.

1. These Terms define the contract conditions, etc. for this Service and apply to all members of this Service, whether paid or free.
2. To use this Service, you must complete member registration, and if you do not register, you cannot use this Service.

1. Members are deemed to have agreed to these Terms at the time of member registration. If you do not agree, you cannot use this Service.
2. Members must not register false information and must register accurate and truthful information at all times when using this Service, not only at the time of member registration.
3. Member registration applicants cannot register as members if they fall under any of the following. Additionally, the Company may not approve member registration if it determines that the member registration applicant falls under any of the following:

• If all or part of the registration information provided to the Company is false, erroneous, or omitted
• If the applicant is a minor, adult ward, person under curatorship, or person under assistance and has not obtained the consent of their legal representative, guardian, curator, or assistant
• If the member registration applicant is already a member of this Service at the time of the registration procedure
• If the member registration applicant has previously been subject to membership suspension, forced withdrawal, or restrictions on use of this Service by the Company
• If disputes have arisen between the Company, other members, or third parties in connection with this Service in the past, regardless of whether there was intent or negligence on the part of the member registration applicant
• If the member registration applicant is currently engaging in or is likely to engage in acts that violate these Terms
• If the member registration applicant is or has a relationship with anti-social forces
• If approving the member registration applicant's registration would interfere with the Company's business operations or technical matters
• In other cases where the Company determines that registration is inappropriate

4. The Company shall not be liable for any damages, losses, or expenses arising from a member's violation of this Article, regardless of whether such damages were foreseeable.

Persons under 16 years of age cannot use this Service. Also, if a minor over 16 years of age uses this Service, parental consent is required, so please ensure that your parent or guardian reads these Terms before using the Service. If a minor uses this Service, it will be deemed that parental consent has been obtained.

1. When registration information is entered for the use of this Service, the Company shall deem that the person recorded as having registered such information has used this Service.
2. If a third party uses this Service by entering a member's registration information without the member's consent, the Company shall not be liable for any damages, losses, or expenses incurred by such member due to such use.
3. Only the member who has genuinely registered the registration information may use this Service by entering such information. Members must not use this Service by using the registration information of third parties.
4. If there is suspected unauthorized use of registration information by a third party or a security breach in this Service, the member must immediately notify the Company.
5. If there are changes to the member registration contents, members must change the registration contents through the Company's prescribed procedures and are responsible for managing and changing the registration contents so that their accurate information is always registered.
6. If there are changes to the member registration contents but the member has not changed the registration contents through the Company's prescribed procedures, the Company will treat the registration contents as unchanged.

1. If a member wishes to withdraw, they can withdraw by sending an email to kanmobi@trapol.co.jp with "Withdrawal Request" written in the subject line, upon arrival of such email to the Company. However, if there are incomplete payments or transactions at the time of the withdrawal procedure, the member cannot withdraw.
2. Members must immediately withdraw in accordance with the preceding paragraph if they fall under any of the following. Additionally, the Company may take measures such as suspension of membership, forced withdrawal, or restriction of use of this Service, or other measures deemed appropriate by the Company, if it determines that the member falls under any of the following:

• If false information was registered during the member registration procedure
• If multiple member registrations have been made
• If the member has previously been subject to membership suspension, forced withdrawal, or restrictions on use of this Service by the Company
• If the member is currently engaging in or is likely to engage in acts that violate these Terms
• If the Company determines that the member has not used this Service for 3 years or more
• If the member cancels 5 or more times after making travel reservations through this Service, or if the Company determines that the frequency of cancellations is high
• In other cases where the Company determines it necessary

1. When using this Service, members must not engage in the following acts:

• Acts that violate laws or these Terms
• Acts that aid, solicit, compel, or promote violations of laws or these Terms
• Acts that violate public order and morals or common sense
• Acts that infringe on the copyrights or other intellectual property rights, honor, privacy, or any other rights or interests of others
• Acts that cause mental, economic, or other damage to the Company, other members, or third parties
• Acts involving fraud, violent acts, or threatening language
• Acts aimed at advertising or promoting products or services other than this Service
• Acts that are contrary to the purpose of this Service or these Terms, or that interfere with the operation of this Service
• Acts of pretending to be someone else or impersonating others
• Acts of using this Service by using the registration information of others
• Acts of registering false information when using this Service
• Acts that interfere with the security of this Service
• Providing benefits to anti-social forces
• Other acts that the Company deems inappropriate and prohibits, including acts that violate these Terms

2. If a member engages in the prohibited acts listed in the preceding paragraph, the member shall bear all responsibility, including liability for damages to members or third parties who have been damaged by such prohibited acts.

1. Members shall bear all responsibility for their use of this Service and must not cause any inconvenience or damage to other members, third parties, or the Company.
2. If a member causes damage to other members, third parties, or the Company in connection with the use of this Service, the member must compensate for such damage at their own expense and responsibility.
3. If a member engages in acts that violate these Terms, or engages in fraudulent or illegal acts, the member must compensate the Company for any damages, losses, or expenses incurred by the Company.
4. If a dispute arises between a member and other members or third parties in connection with the Company's services, the member must resolve such dispute at their own expense and responsibility.

1. When a member applies to book a travel product through the Company's prescribed procedures, the member is deemed to have agreed to the Standard Travel Business Terms and Conditions established separately. If you do not agree, you cannot use this Service.
2. The Company provides package tour products with designated departure points, arrival points, and schedules.
3. Due to the nature of this travel product involving shared taxi rides, we do not guarantee that you will definitely board at the designated time and definitely alight at the designated time.
4. Regarding the preceding paragraph, the Company shall not be liable for any damages, losses, or expenses incurred by bookers and travelers due to the inability to board or alight at the designated time.

1. To use this Service, please apply for member registration from the application form after agreeing to these Terms. Members whose applications have been approved by the Company can apply for booking travel products from the Company's prescribed travel reservation form. Thereafter, the Company will send a notification of travel arrangement completion (notification of acceptance) for this application. The travel contract is deemed to have been established at this point.
2. There are three plans for this travel contract. Unless there is a specific indication from the booker or traveler at the end of the trip, it will be deemed to be a contract for the "Fixed Rate Plan" with fixed rates according to travel distance:

3. Notwithstanding the provisions of the preceding paragraph, if the booker or traveler requests a change to the contract product at the end of this trip and such request is approved by the Company or the driver of the company to which the Company has outsourced transportation services, the travel contract shall be deemed to have been a contract for the changed travel product retroactively from the time of application.

1. Payment of travel fees will be made at the end of the trip in cash or by credit card (VISA, Master, JCB, Amex), or by other payment methods displayed by the Company or the company to which the Company has outsourced transportation services at the location.
2. The Company will bear the fees to credit card companies and other payment service providers that arise during payment.
3. If a dispute arises between a traveler and a payment service provider such as a credit card company or other third party in connection with the payment of product fees and payment system usage fees, the traveler shall resolve this at their own responsibility and expense.
4. If the Company incurs any damages, losses, or expenses due to disputes as described in the preceding paragraph, the relevant member must compensate and indemnify for these.

The content of this Service is set by the Company at its discretion as appropriate, and the Company provides this Service to the extent reasonably possible at that time.

1. When a member posts information such as articles, impressions, evaluations, comments, images, etc. regarding other members or this Service on this Service, the member is deemed to have granted the Company permission to use all rights under the Copyright Act, including reproduction, adaptation, translation, transformation, creation of derivative works, publication, distribution, and public transmission of such information.
2. Members must not make posts that fall under any of the following:

• Posts with content that deviates from the purpose of the posting function
• Posts containing harmful programs such as computer viruses
• Posts that infringe on the copyrights or other intellectual property rights, honor, privacy, etc. of others
• Posts with content that leads to crimes, such as criminal notices or instructions for crimes
• Posts with content that violates laws, public order and morals, or common sense
• Posts with false content
• Posts made while pretending to be someone else or impersonating others

1. The Company may suspend all or part of this Service due to the following reasons, and if damage is caused to members or third parties due to such reasons, the Company shall not be liable. However, this does not apply if there are reasons attributable to the Company:

• When regular or emergency maintenance or inspection of the computer system for providing this Service is performed
• When operation of this Service becomes impossible due to emergencies such as fire, power outage, natural disasters, etc.
• When operation of this Service becomes impossible due to war, civil war, riots, disturbances, labor disputes, etc.
• When this Service cannot be provided due to defects in the computer system for providing this Service, unauthorized access from third parties, infection with computer viruses, etc.
• When this Service cannot be provided due to measures based on laws and regulations
• In other cases where the Company determines it unavoidable

1. The Company does not guarantee and shall not be liable for any damage, loss, or disappearance of data, etc. that members have registered with this Service. Therefore, members must always back up their own data.
2. For the smooth provision of this Service, the Company may backup, copy, or perform other necessary actions on data, etc. registered with this Service without obtaining individual consent from members.

1. The Company does not guarantee that this Service does not contain errors, bugs, computer viruses, or other harmful content.
2. To use this Service, it is necessary to use third-party products such as terminal equipment and services provided by third parties such as Internet connection services. The Company makes no guarantees regarding the quality, performance, specifications, terms of use, etc. of these third-party products and services.
3. The quality of this Service may be affected by various factors such as the connection status or speed of communication lines, the performance of terminal equipment used by members, etc. The Company makes no guarantees regarding the quality when members use this Service.

Even if members can access third-party websites not managed by the Company through links on this Service, the Company shall not be liable for such websites or the content of information provided through them.

1. The copyrights and other intellectual property rights of all text, images, videos, data, etc. provided by the Company in this Service (excluding posts by members) belong to the Company, and members acknowledge in advance that the use of this Service based on these Terms does not constitute permission to use such intellectual property rights.
2. Members must not engage in acts that infringe on the Company's rights, such as reproduction, adaptation, or public transmission of the text, images, videos, data, etc. defined in the preceding paragraph.

1. Members must prepare all hardware such as terminal equipment, other equipment, software such as browsers, communication line usage rights, etc. necessary to use this Service at their own expense and responsibility.
2. Members use this Service at their own responsibility and judgment, and the Company shall not be liable for any hardware, software, communication line defects or other troubles arising from such use.

1. If there is software, etc. necessary to use this Service (hereinafter referred to as "Software"), the Company will provide it to members and grant permission for its use.
2. In order to keep the version of the Software used by members up to date, the Company may provide automatic or manual updates without notice to members.
3. The copyrights and other intellectual property rights related to the Software belong to the Company or companies to which the Company partially outsources the operation of this Service.
4. The Company makes no guarantees regarding the quality, performance, operation, completeness, accuracy, suitability for intended use or equipment, etc. of the Software.
5. The Software constitutes part of this Service, and the provisions regarding the use of this Service in these Terms also apply to the use of the Software.

The Company collects information of members using this Service (name, email address, travel product application information) and may use it for the following purposes:

• Communication with members
• Arrangement and provision of transportation services related to travel
• Various travel-related procedures
• Insurance procedures to cover costs in the event of an accident under the Company's travel contract responsibilities
• Provision of products, services, campaign information of the Company and affiliated companies, and travel-related information
• Requests for opinions and feedback after travel
• Survey requests
• Provision of special services
• Creation of statistical materials

When the Company changes these Terms, etc., it will notify members at an appropriate time and by an appropriate method in light of the impact and the operational status of this Service. The changed terms will take effect on the date determined by the Company or after a certain advance notice period prescribed by the Company has elapsed.

Regarding this Service, members must not disclose or leak to third parties, use for purposes other than the use of this Service, or allow third parties to use information that the Company has disclosed with a request to treat it confidentially, without obtaining the Company's consent.

1. The Company may assign, transfer, etc. the rights and obligations related to this Service to such third party without the consent of members when transferring or transferring the business related to this Service to a third party through merger, company split, or business transfer, etc.
2. When disposing of or establishing security interests on rights and obligations related to this Service to third parties, members must obtain the Company's consent in advance.

Even if any provision of these Terms or part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions excluding the provision determined to be invalid or unenforceable shall continue to have full effect.

The formation, validity, interpretation, and performance of these Terms and the use of this Service based on these Terms shall be governed by Japanese law.

The original text of these Terms is the Japanese version, and if a translation in a language other than Japanese is provided, such translation is provided for the convenience of members. Therefore, if there is a contradiction between the Japanese version and a translation in a language other than Japanese, the Japanese version shall prevail.

Any disputes arising between members and the Company shall be subject to the exclusive agreed jurisdiction of the Osaka District Court as the court of first instance.

The Company respects the intellectual property rights of third parties.

For inquiries and contacts regarding this Service, please send an email.